Baji Games FAQ —
Every Question, Answered Simply

Baji Games does not charge a separate processing fee for withdrawals — meaning if you withdraw ৳1,000, you should receive ৳1,000 to your mobile wallet. However, payment gateways (bKash/Nagad/Rocket) may apply their own transaction charges, which are outside Baji Games' control.

Regarding Withdrawal Limits:

• Minimum Withdrawal: ৳300 per request.
• Standard Members: Up to ৳50,000 per day.
• VIP Member: Daily limits of ৳1,00,000 or more depending on your tier.
• Bonus Balance: Not withdrawable until the wagering requirement has been met.

Without KYC verification, withdrawals may be put on hold — complete your verification with your National ID in advance to avoid any delays. Learn more Payment on the page.

Here's how winnings are added to your reward balance on Baji Games after a Sports Betting or casino game win:

• Casino / slots Games: The moment you win — your balance updates within seconds.
• Pre-Match Sports Bets: Once the match ends and the result is confirmed, winnings are credited automatically — usually within 5 to 15 minutes of the final whistle.
• Live Bet: As soon as the result is confirmed.
• Tournament Prize: Winnings are credited to winners' accounts within 24 hours of the tournament ending.

Once the amount is credited to your balance, withdrawal requests are sent to bKash or Nagad in an average of 7 minutes. If there's an unexpected delay, On the Payment Page View details or contact support.

Recovering your password on Baji Games is straightforward. Go to the login page, click the "Forgot Password?" link, and follow the steps below:

1. Enter the mobile number you used when registering.
2. A 6-digit OTP will be sent to that number — the OTP is valid for 5 minutes.
3. Once the OTP is entered correctly, you will be taken to the page to set a new password.
4. Use a strong password combining uppercase letters, lowercase letters, numbers, and special characters.
5. You can log in right away once your new password is set.

Some profile details on Baji Games can be updated by yourself, while others need to be changed through support.

You can change this yourself:

• Profile photo and display name — editable from Account Settings.
• Email address — only if one hasn't been added to your account previously.
• Password — changeable anytime from Settings.
• Responsible Gaming Limits — available under the Responsible Gaming section in your profile.

Must Be Done Through Support:

• Mobile Number Change: Changes are made via support after OTP verification on both the old and new numbers.
• Legal Name: Changing your name after KYC verification requires proof of national identity.
• Date of Birth: Once verified, this cannot be changed.

For any changes, contact support via live chat — requests are typically completed within 24 hours.

Yes, Baji Games offers real-time scores and match statistics in the live betting section. Once logged in, head to the Sports section and select the "Live" tab to view ongoing matches.

What's available in the Live Data section:

• Cricket: Current over, runs, wickets, run rate, and partnership — all updated live.
• Football: Score, minutes, cards, corners, and possession stats.
• Tennis: Set score, game score, and point-by-point updates.

Live video streaming is also available for select matches — provided you have an active balance or a recent bet. An account balance is required to access the streaming feature. Platform Full details on all streaming features are available on the page.

There are several possible reasons why your Baji Games account may be locked. Identify the cause first, then take the appropriate steps to resolve it:

Common Reasons:

• Repeatedly Entering the Wrong Password: 5–6 failed attempts will trigger a temporary lock. Wait 15–30 minutes and try again, or reset your password.
• Login from an Unrecognized Location: The system temporarily locks the account for security reasons. You can unlock it yourself using the OTP sent to your mobile.
• KYC Verification Pending: Failure to complete verification within the required timeframe may result in account restrictions.
• Rule Violation: Violations such as multiple accounts or other rule breaches may result in a permanent suspension.
• Self-Exclusion Active: If you have previously activated a cooldown or self-exclusion in the Responsible Gaming section, that restriction will remain in effect.

For any account lock issue, reach out via live chat or email (support@bajigames.xyz) to get in touch. Providing your username and registered mobile number will help us resolve your issue faster.

Baji Games's policy is — Each person may hold only one account. This is strictly enforced. Creating more than one account using the same NID or mobile number will result in all accounts being closed, and balances may be forfeited.

Regarding different members of the same household:

• Different individuals at the same address may each hold a separate account — provided each is registered with a unique NID, a separate mobile number, and a different payment method.
• Two different accounts can be used from the same device, but the system monitors this — if any suspicious activity is detected, both accounts may be subject to verification.
• Using the same bKash or Nagad number across two accounts is strictly prohibited.